Are Dialers Predictive Enough for Collections? Collections shops today face challenges with respect to efficiency due to traditional methods and poor customer experience(s). Moving forward, firms will find the most success in maximizing agent potential and utilizing it to the fullest.  This is d...

Tax refunds shrunk by 17% Coming off the end of celebrations and splurging is the tax season. Starting from mid February until mid April, it is in full swing with people filing their taxes and looking forward to their returns. With 2019 being the first year taxes are being filed after the Tax Cuts ...