Auto Intel Summit 2022: Digital Dealer Solutions For Online Car Buyers

Using A.I. in Collections Decisions with Dasceq’s Abhishek Goel.

Joel is joined by Abhishek Goel, Founder of the A.I. firm, Dasceq, to discuss the benefits of using A.I. in your collections process, including why humans will always be a part of the equation, the benefits of moving from digital ‘bullying’ to digital ‘engagement’ and why it’s a good idea to rely on experts to implement programs outside of your own expertise.

Dasceq is on a mission to humanize the credit collections industry (Full Interview)

Dasceq is not just another AI company. Abhishek Goel, founder and “Chief Behavior Expert” sat with Lee Razo to talk about how Dasceq makes use of its unique combination of deep industry knowledge and experience with the latest AI and machine learning techniques.

Trial by fire and the role of the “Chief Behaviour Expert” at Dasceq

Abhishek Goel tells Lee about how one of his earliest career experiences shaped the way he learned to solve problems in the credit collection industry and ultimately led him to start Dasceq.

How technology improves customer experience and in turn improves collections efficiency.

Abhishek describes how Dasceq has taken a different approach to improving credit collection results by focusing on improving the customer experience for both the sides of the equation.

Compliance is an opportuntiy to create new channels of communication with consumers.

Abhishek explains how Dasceq strives to understand current digital behaviors in order to create better communication channels between collectors and consumers.

How Dasceq works with customers to gain trust and deliver results.

Dasceq is not interested in simply going after “low-hanging fruit”. Using a combination of AI and deep industry experience, they help creditors collect from their most difficult consumers.

Protecting consumer privacy by using alternative data sources for AI analysis.

Dasceq does not rely on the traditional sources of credit data (i.e. the “big three” credit reporting agencies). Instead they use AI and machine learning techniques on data provided directly from their customers containing no PII (personally identifiable information).

From the finance industry to AI: The story of Dasceq.

In this clip Abhishek tells the story of how working in the front lines of the finance industry ended up steering him into the technology industry and eventually founding Dasceq in 2017. He – and Dasceq – is now on a mission to fundamentally improve and humanize the credit.