Increase RoC (Return on Collection) with Intelligent CBA™
score driven collections treatment
Today, hospitals and health systems face catastrophic financial challenges, more than any other period in modern history. COVID-19 has disrupted an already fragile financial situation for many hospitals across the nation. Cancelled non-emergency procedures, postponement of voluntary treatment has dramatically cut revenues and the demands of treatment for COVID-19 patients has increased costs of care exponentially.
Simultaneously, the rate of uninsured and underinsured patients continues to rise. AHA has estimated the cumulative effect of COVID-19 will cost American hospitals and health systems over $200 Billion.
CB2AI™ (Collection Behavior Algorithm) & KYDCB™ enables collectors to benefit from a deeper digital, multi-segmented, treatment strategy that identifies and segments high risk payers to be able to connect them to the right collection agent, yielding a higher dollar collection.
Additionally, it leverages an Omni-Channel Customer Interaction strategy that reduces the frequency of calls, improves contact rates, and provides better overall consumer interaction experience.