Best Time to Repo
Improve your company’s overall Collector Effective Index and promise to pay by knowing exactly when your customers are willing to pay by having a system to trigger the right time to contact. With Dasceq’s in-depth hundred plus variables to go deep into your dataset, the perfect times can now finally be predicted – giving your company a much better chance when trying to reach your target. Our decision-making engine uses Dasceq’s SmartAI framework to create a customized digital interactive experience for each debtor. We have the ability to predict accurate contact and payment propensities of a consumer with their individual response time, schedule, best communication channel, and type of content that they’ll respond to.
Most of our clients lack a strategy to contact the right person for the collection of debt. They find it hard to catch pace with the ever-changing preferences of their consumers and the volatile market.
- Inability to segregate the accounts on the basis of the impact and delinquency stage
- Inconsistency in reconciling demographical, historical, and AI-based profiling of a portfolio
- Slow response time and low agility – Not accommodating rapidly evolving demand patterns
- Poor payment forecasting
- Inability to anticipate and proactively respond to future payments
- Weak forecasting and contact accuracy at the granular level
- Heavy human bias in planning and segregation accounts on the basis of their payment and contact preferences
- Too much cost and labor involved in establishing an in-house AI/ML-driven database
If you have ticked any of the above, it is time to incorporate Dasceq’s Best Time To Repo to be able to establish contact with the person and gather promise to pay with reduced call friction and so much cost-saved.
Communicate more effectively with different types of client personalities
Identifying the best time and channel to reach out to the debtors is a critical aspect of being compliant and maintaining a great customer experience. No customer pays when you call them on wee hours at their erratic schedule. It is essential to emphasize on customer contact propensity and preference over just payment propensity.
Hyper-personalized, cross-channel communications for reaching out to debtors on their preferred communication channels like SMS, call, email, or WhatsApp for reminders about repayment dates.
An integrated system that can communicate with borrowers, allocate cases, notify agents for in-person communication, receive payments, and track every activity in the system for a best consumer experience.
Borrower segmentation, Account prioritization and Case distribution for minimum to no human interventions.Communicate more effectively with different types of client personalities
Identifying the best time and channel to reach out to the debtors is a critical aspect of being compliant and maintaining a great customer experience. No customer pays when you call them on wee hours at their erratic schedule. It is essential to emphasize on customer contact propensity and preference over just payment propensity.
Personalization of Debtor Interaction
Hyper-personalized, cross-channel communications for reaching out to debtors on their preferred communication channels like SMS, call, email, or WhatsApp for reminders about repayment dates.
Multi-channel Integrated Messaging
An integrated system that can communicate with borrowers, allocate cases, notify agents for in-person communication, receive payments, and track every activity in the system for a best consumer experience.
Augmented Intelligence to Connect Right & Relevant
Borrower segmentation, Account prioritization and Case distribution for minimum to no human interventions.
Built for any Data Size, at Scale
Minimizes Disruption to Existing Systems & Workflows Operates on Top of Your Systems in the Cloud
Avoid Cold Calls
Collating data through our single-sequence dashboards with deep data mining maximize the potential of your channels, messaging, timing and the tone to improve collections rates and customer experiences. Accelerate the path of reaching the right customer at their preferred time via preferred channel without having to waste cost and labor on endless cold calls.
Less Calls more Interaction
We help customer engagement teams connect with customers in the most meaningful way by filtering out questions that are easiest to answer and leaving more time for representatives to connect directly with customers who have highly complex portfolio.
Optimized Customer Engagement
By implementing the diverse datasets of Dasceq’s outreach, you align your processes with customer expectations. And this not only includes sending messages at the most appropriate times. It covers choosing tailored messages to send from the customer’s preferred channel to encourage business-led empathetic conversion over hard-core collections.