Servicing Solutions, a financial services company, has chosen Dasceq’s innovative 2i™ platform to support the collections function with AI-powered analytics.
Leveraging technologies like AI/ML and big data, Dasceq helps collection agents understand the customer behavior. The platform provides actionable insights on how and when to connect with the customer. To drive success in every collections experience, it suggests the best messaging and payment options, thereby improving the collections customer journey.
“As we continue to look for ways to increase efficiency and performance, AI tools will play a key role in our success and the ability to provide an excellent customer journey,” said Louis Ochoa, President and CEO, Servicing Solutions. “This type of technology, blended with human interaction, is the right equation for providing value and efficiencies to our clients.”